DNASTREAM is a customer centric consulting organisation.  We have a strong belief in our core values that guide us in what we do. 

• Customer Focus
  We believe that delivering sustainable value to our customers is at the heart of everything we do.

• Innovation
  We aim to foster an environment that encourages innovation by promoting creative thinking and actively sharing knowledge and experience. 

• Integrity
  We believe it is fundamental to act with absolute integrity in everything we do, and with everyone with whom we interact.

• Empowerment
  We believe that trust and mutual respect empower our staff to take responsibility.  We also aim to empower our customers to be more self-reliant through targeted support and knowledge transfer.

"I firmly believe that a small, select team of highly skilled

professionals can deliver excellence and assure success"

                                                                        Andy Milner, Managing Director

Our Commitment to Quality

Quality of delivery is at the heart of our approach and we set very high standards to ensure success for our customers.  Our management team has a long history in the SAP ecosystem, and the DNASTREAM board of directors has approved the following Quality Management Statement:

"DNASTREAM is committed to ensuring the highest possible quality for all work that we undertake. In particular, we regard providing our customers with tangible and sustainable value as core to the ethos of our organisation.

Every project is assigned a director level engagement manager, who is ultimately responsible for the quality of our work, including that of subcontractors.  We take care to select staff and subcontractors for each project on the basis of how their skills meet the specific requirements of the project, not on who is available at the time.  The progress of projects is subjected to internal review by DNASTREAM via regular meetings, email exchange and telephone calls; this is in addition to any project governance that may be in place.

In line with our customer-centric approach, we aim to involve business stakeholders throughout every phase of our projects, to ensure that our work remains aligned with customer requirements.  We aim to establish a dialogue with our customers throughout the project lifecycle to ensure that any potential quality issues are identified as soon as possible, and strive to react to any potential issues swiftly and conclusively.

In addition to the ongoing monitoring of quality standards, we periodically survey our customers for feedback on how we are performing and proactively look for opportunities to improve the quality of service we provide."

SAP's Principles of Quality

We also strongly align ourselves with the SAP Quality Promise, which sets out a series of quality principles.  

• Understand our customers' business objectives as well as their technical requirements
• Agree what can be delivered, in what timeframe and how delivery can be proved
• Work co-operatively with partners to achieve customer objectives
• Agree project roles and responsibilities from the outset
• Make the right people with the correct level of authority, skills and experience available for the project
• Risks should be identified and managed jointly
• Always develop and execute a Quality Plan
• Where standard SAP functionality and built-in best practice will best serve their needs, highlight this to our customer
• Ensure sufficient customer staff training and help to manage the impact of change

 --> Read the SAP Quality Promise