As market leader in enterprise application software, SAP (NYSE: SAP) helps companies of all sizes and industries run better. Founded in 1972, SAP (which stands for “Systems, Applications and Products in Data Processing”) has a rich history of innovation and growth as a true industry leader. Today, SAP has sales and development locations in more than 50 countries worldwide. SAP applications and services enable more than 232,000 customers worldwide to operate profitably, adapt continuously and grow sustainably.
ClickSoftware has been the recognized leader in driving decision-making processes and helping service organizations get the most out of their resources.
In 1996, ClickSoftware coined the concept of “service chain optimization” as an analogy to supply chain optimization. Recently, we were awarded a US Patent for this concept of continuous planning and scheduling.
SERVICE CHAIN OPTIMISATION IS:
Having the right resources in the right places at the right times a decision-making process consisting of several interrelated links that affect the day of service but that use the information that was available to you at that time about getting the most productivity from your resources at the lowest cost, while sticking to the goals of your service business.
Today ClickSoftware offers a full range of workforce management and service optimization solutions, as well as a host of implementation, educational, and support services all aimed at helping service organizations complete more calls per day, week, month, and year. Job completion is the lifeblood of any service organization, and ClickSoftware’s technology and expertise are at the heart of the most successful service operations around the world.
Salesforce is the world’s leading CRM software and enterprise cloud ecosystem.
Salesforce began in 1999 with a vision of reinventing Customer Relationship Management (CRM). Salesforce is more than just a single product – it’s a complete integrated solution for managing all interactions with customers and prospects.
The Salesforce Customer Success Platform can help businesses to grow into a more streamlined, effective and efficient organisation across sales, service, marketing and more.
Oracle Right now
Oracle RightNow is a provider of on demand customer experience solutions that help consumer-centric organizations deliver great customer experiences. Founded in 1997, Oracle RightNow is headquartered in Bozeman, Montana, employs more than 800 people, and serves nearly 2,000 organizations worldwide.
As an accredited member of the Oracle RightNow Partner Network, DNASTREAM delivers the RightNow CX customer experience suite as part of our overall portfolio of solutions.
Yellowfin is a business intelligence (BI), dashboard, reporting and data analysis software vendor. Yellowfin’s software allows reporting from data stored in relational databases, multi-dimensional cubes or in-memory analytical databases. Headquartered in Melbourne, Australia, the company was founded by a team of business intelligence industry veterans.
Yellowfin now have over 1,000,000 end-users and tens of thousands of clients in over 50 countries.
TTS are European innovation leaders for efficient knowledge transfer within the IT and SAP environment. Their services and products support more than 300 international companies and organisations in recruiting, developing and retaining employees. With the “TT Knowledge Force”, customers can create, develop and publish documentation and e-learning. With the authoring software SAP training is developed quickly and with minimum effort.
DNASTREAM and TTS together support the full knowledge supply chain, providing leading software solutions and expert consulting services.