Salesforce Field Service

Salesforce is the world’s leading CRM software and enterprise cloud ecosystem. Salesforce products run entirely in the cloud, which means no software and no hardware.

DNASTREAM supports clients who want an end to end platfrom that extends the customer support function out in to the field. Salesforce Field Service Lightning helps clients deliver faster, smarter, more personalised service from the phone to the field.

Create work orders, fast

With work orders, you can efficiently track repairs, maintenance, or other work taking place in the field. And work orders are integrated with accounts, contacts, assets, cases, entitlements, and service contracts so you can pull in data across Salesforce.

Schedule and dispatch work, intelligently

You can instantly book service appointments. This increases employee productivity by automatically assigning appointments to the right technician based on time, skills, location, and your business rules.

Access information from any mobile device

Give your mobile employees access to work orders and other key information at their fingertips. Service technicians can connect to experts and reports from anywhere.

Monitor performance in real time

Salesforce’s real-time reporting and analytics let you tap into business data from multiple systems to know more about your customer. Drill down into data on the fly from any device. And gain visibility into agent, dispatcher, technician, and partner performance from a single platform.

I firmly believe that a small, select team of highly skilled professionals can deliver excellence and assure success

Andy Milner, DNASTREAM