Pro Support
One Service. Full Coverage. Legacy to Cloud.
DNASTREAM Pro Support is a support service designed to provide expert-level assistance when issues extend beyond the scope of standard support or your in-house technical capabilities. As a trusted escalation partner, DNASTREAM offers direct access to senior consultants, acting as an extension of your support team; ready to coordinate with internal business units, 3rd Party hosting providers and with IFS Support, on your behalf. Delivering faster, more effective outcomes for your business-critical system.
This service is ideal for organizations that require deeper technical insight, support for customizations, and a more responsive, hands-on approach to incident resolution, system enhancements, and benefits realisation.
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3rd Line Escalation Support
Access to experienced IFS consultants for complex or unresolved issues that require advanced troubleshooting and domain expertise.
IFS and 3rd Party Coordination
DNASTREAM acts as your advocate, managing escalations and communications with IFS Support to streamline resolution and reduce delays.
Support for Customisation
Unlike standard IFS support, Pro Support includes assistance with tailored solutions, extensions, and integrations.
Bundled 'Anything Hours'
Monthly allocation of flexible hours that can be used for non-incident tasks such as health checks, minor enhancements, or advisory services.
Triage &
Assignment
Ask Us
Anything
Resolution or
Fulfilment
All Party
Coordination
Action Plan &
Communication
Our Service Model
Designed to provide expert-level assistance when issues extend beyond the scope of your in-house technical capabilities. As a trusted escalation partner, DNASTREAM offers direct access to senior consultants, acting as an extension of your support team; ready to coordinate with internal business units, 3rd Party hosting providers and IFS Support, on your behalf. Taking ownership and delivering faster, more effective outcomes for your business-critical system.