Pro Support
One Service. Full Coverage. Legacy to Cloud.
DNASTREAM Pro Support is a support service designed to provide expert-level assistance when issues extend beyond the scope of standard support or your in-house technical capabilities. As a trusted escalation partner, DNASTREAM offers direct access to senior consultants, acting as an extension of your support team; ready to coordinate with internal business units, 3rd Party hosting providers and with IFS Support, on your behalf. Delivering faster, more effective outcomes for your business-critical system.
This service is ideal for organizations that require deeper technical insight, support for customizations, and a more responsive, hands-on approach to incident resolution, system enhancements, and benefits realisation.
.jpg)
Triage &
Assignment
Ask Us
Anything
Resolution or
Fulfilment
All Party
Coordination
Action Plan &
Communication
Our Service Model
Designed to provide expert-level assistance when issues extend beyond the scope of your in-house technical capabilities. As a trusted escalation partner, DNASTREAM offers direct access to senior consultants, acting as an extension of your support team; ready to coordinate with internal business units, 3rd Party hosting providers and IFS Support, on your behalf. Taking ownership and delivering faster, more effective outcomes for your business-critical system.