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Managing a Technical Upgrade






Kingfisher needed functional and technical expertise in order to achieve a system upgrade across of SAP Incentive & Commissions Management Solution, in conjunction with HCM.

A regulatory change was forcing the timetable for the upgrade. DNASTREAM had to use their deep understanding of the Kingfisher business requirements to successfully meet this strict deadline.

What We Did

DNASTREAM was responsible for delivering the ICM upgrade, which included the following:

  • Implementation of ECC 6.0 functionality 

  • Interface design and build between SD 4.72 and ICM ECC 6.0 

  • Adaptation to ICM / HCM interface 

  • Update to SAP Business Warehouse extracts and core design due to ICM ECC6.0 data structure changes

  • Cutover activities during 2 week upgrade path

  • Support and training to business users


With DNASTREAM’s support Kingfisher was able to achieve the strict deadline for this project, made essential by regulatory change.

DNASTEAM’s knowledge of SAP was crucial in offering the technical support necessary to deliver this upgrade. We supported the client from planning stages through to ongoing support and training. 

DNASTREAM liaised with other partners to ensure that all workstreams were co-ordinated so that milestones were reached and business objectives achieved. DNASTREAM and Kingfisher continue to have a strong working relationship and are able to provide B&Q ICM solution support on an ongoing basis.

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"Jackie [Stanley, DNASTREAM] is highly knowledgeable within her field"

"And has consistently delivered a superb service to us always taking the time to go that extra mile to add real benefit. She is always a pleasure to work with.”

- Graham Hills, Payroll Lead Software Engineer, Kingfisher

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