Pro Support
One Service. Full Coverage. Legacy to Cloud.
DNASTREAM Pro Support is a support service designed to provide expert-level assistance when issues extend beyond the scope of standard support or your in-house technical capabilities. As a trusted escalation partner, DNASTREAM offers direct access to senior consultants, acting as an extension of your support team; ready to coordinate with internal business units, 3rd Party hosting providers and with IFS Support, on your behalf. Delivering faster, more effective outcomes for your business-critical system.
This service is ideal for organizations that require deeper technical insight, support for customizations, and a more responsive, hands-on approach to incident resolution, system enhancements, and benefits realisation.
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3rd Line Escalation Support
Access to experienced IFS consultants for complex or unresolved issues that require advanced troubleshooting and domain expertise.
IFS and 3rd Party Coordination
DNASTREAM acts as your advocate, managing escalations and communications with IFS Support to streamline resolution and reduce delays.
Support for Customisation
Unlike standard IFS support, Pro Support includes assistance with tailored solutions, extensions, and integrations.
Bundled 'Anything Hours'
Monthly allocation of flexible hours that can be used for non-incident tasks such as health checks, minor enhancements, or advisory services.
High Level Onboarding Process
Yes - Let's
Do This!
Share The
Required
Details
Grant
Infrastructure
Assess &
Permissions
Formalise
DNA's
Partner Status
And Relevant
LOA's
Transition
Plan
Low Level
Discovery
Session
Assess
Clarify &
Test
Connect The
Dots Between
Customer,
DNASTREAM,
IFS, And 3rd
Parties
Establish
Peer-To-Peer
Connections
Finalise
Tooling &
Processes
DNASTREAM
Customer
Go Live
All Party
Coordination
Action Plan &
Communication
Resolution or
Fulfilment
Ask Us Anything
Triage &
Assignment
Our Service Model
IFS solutions offer a comprehensive, fully integrated platform to support ERP, Enterprise Asset Management, Field Service Management and Customer Experience Management with the option of deploying in the cloud or on-premise. IFS solutions have deep industry focus which, coupled with DNASTREAM’s industry knowledge, makes a compelling proposition and drives true business value.
This complete suite of integrated enterprise solutions helps businesses “connect to what’s next” for their industry, business and people with a real focus on providing industry-specific functionality to deliver competitive advantage.
Ask Us Anything
Fault?
Something New?
Fresh Ideas?
Just ask.
We'll Work It Out
We understand what you need and get it to the right person
Keep You Informed
You'll know the who, how, when, and why to fulfil your requirement
Add terms and conditions
Best Value
Webinar Access
0
Valid for 12 months
Best Value
Lifecycle Assurance
0.25
Every month
Every Update. Every Time.
Valid until canceled
Maintain Secure, Current, and Optimised IFS Environments
Own the Full Lifecycle of Patching and Feature Adoption
Success guaranteed
Best Value
Pro Support
0.50
Every month
One Service. Full Coverage. Legacy to Cloud.
Valid until canceled
Expert-Level Assistance on Technical Issues
Acess to Senior Consultants
3rd Party Hosting Providers with IFS Support
Choose your pricing plan
Who Benefits?
Managed infrastructure that scales with business demand. It’s built for performance, resilience, and cost control. We’re tearing up T-shirt sizing. We’ve taken the time to establish mechanisms that enable automated or manual tuning as your actual demand requires.
IT Managers
Business Leadership
Business Users
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Simplified Operations - patching, monitoring, DR assured.
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Predictable Costs - no surprise bills or idle waste.
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Compliance Confidence - GDPR-ready, ISO-aligned.
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Optimized Performance - IFS-specific tuning.
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24/7 Assurance - monitoring and incident response.
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Lower Risk - reduced downtime, hot standby, automatic fail over, always-on.
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Cost Efficiency - pay for what you really use, not what’s convenient for somebody else.
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Agility – scale the resources to facilitate growth or peaks in demand. Take it back down if you need to. Pre-schedule things when you’re already planning seasonal influxes.
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Secure and Relevant – infrastructure patching is a given. No need to ask – we’ll assure you it’s being done.
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Don’t Stop There – bundle with Lifecycle Assurance, Automis Crick, or Pro Support
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Consistent Performance - no slowdowns during peak usage
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Always Available - up time SLAs and monitoring
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Faster Change Delivery - quicker upgrades and fixes
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Confidence in Data - secure and compliant
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No Disruption - seamless patching and updates
Complete Ownership
We engage and orchestrate with all interested parties -
Internal or External
Satisfaction Guaranteed
Your outcomes =
our success. We're not moving om until you're satisfied
Book a Consultant
Choose an Experience
ERP Consultant
Within the UK
£100 - £150
First consultation cost
1 - 2 Weeks
Typical wait time
Over 50 Years
Consultant Experience
Gain a clear understanding of how effectively your current software environment supports your business. A DNASTREAM consultant will carry out a comprehensive assessment of your existing systems, processes, integrations, and workflows to identify inefficiencies, bottlenecks, and opportunities for improvement.
