Pro Support
One Service. Full Coverage. Legacy to Cloud.
DNASTREAM Pro Support is a support service designed to provide expert-level assistance when issues extend beyond the scope of standard support or your in-house technical capabilities. As a trusted escalation partner, DNASTREAM offers direct access to senior consultants, acting as an extension of your support team; ready to coordinate with internal business units, 3rd Party hosting providers and with IFS Support, on your behalf. Delivering faster, more effective outcomes for your business-critical system.
This service is ideal for organizations that require deeper technical insight, support for customizations, and a more responsive, hands-on approach to incident resolution, system enhancements, and benefits realisation.
High Level Onboarding Process
Yes - Let's
Do This!
Share The
Required
Details
Grant
Infrastructure
Assess &
Permissions
Formalise
DNA's
Partner Status
And Relevant
LOA's
Transition
Plan
Low Level
Discovery
Session
Assess
Clarify &
Test
Connect The
Dots Between
Customer,
DNASTREAM,
IFS, And 3rd
Parties
Establish
Peer-To-Peer
Connections
Finalise
Tooling &
Processes
DNASTREAM
Customer
Go Live

All Party
Coordination
Action Plan &
Communication
Resolution or
Fulfilment
Ask Us Anything
Triage &
Assignment
Our Service Model
IFS solutions offer a comprehensive, fully integrated platform to support ERP, Enterprise Asset Management, Field Service Management and Customer Experience Management with the option of deploying in the cloud or on-premise. IFS solutions have deep industry focus which, coupled with DNASTREAM’s industry knowledge, makes a compelling proposition and drives true business value.
This complete suite of integrated enterprise solutions helps businesses “connect to what’s next” for their industry, business and people with a real focus on providing industry-specific functionality to deliver competitive advantage.



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