Pro Support

One Service. Full Coverage. Legacy to Cloud.

DNASTREAM Pro Support is a support service designed to provide expert-level assistance when issues extend beyond the scope of standard support or your in-house technical capabilities. As a trusted escalation partner, DNASTREAM offers direct access to senior consultants, acting as an extension of your support team; ready to coordinate with internal business units, 3rd Party hosting providers and with IFS Support, on your behalf. Delivering faster, more effective outcomes for your business-critical system.

This service is ideal for organizations that require deeper technical insight, support for customizations, and a more responsive, hands-on approach to incident resolution, system enhancements, and benefits realisation.

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3rd Line Escalation Support

Access to experienced IFS consultants for complex or unresolved issues that require advanced troubleshooting and domain expertise.

IFS and 3rd Party Coordination

DNASTREAM acts as your advocate, managing escalations and communications with IFS Support to streamline resolution and reduce delays.

Support for Customisation

Unlike standard IFS support, Pro Support includes assistance with tailored solutions, extensions, and integrations.

Bundled 'Anything Hours'

Monthly allocation of flexible hours that can be used for non-incident tasks such as health checks, minor enhancements, or advisory services.

High Level Onboarding Process

Yes - Let's

Do This!

Share The

Required

Details

Grant

Infrastructure

Assess &

Permissions

Formalise

DNA's

Partner Status

And Relevant

LOA's

Transition
Plan

Low Level

Discovery

Session

Assess

Clarify &

Test

Connect The

Dots Between

Customer,

DNASTREAM,

IFS, And 3rd

Parties

Establish

Peer-To-Peer

Connections

Finalise

Tooling &

Processes

DNASTREAM

Customer

Go Live

All Party

Coordination

Action Plan &

Communication

Resolution or

Fulfilment

Ask Us Anything

Triage &

Assignment

Our Service Model

IFS solutions offer a comprehensive, fully integrated platform to support ERP, Enterprise Asset Management, Field Service Management and Customer Experience Management with the option of deploying in the cloud or on-premise. IFS solutions have deep industry focus which, coupled with DNASTREAM’s industry knowledge, makes a compelling proposition and drives true business value.

This complete suite of integrated enterprise solutions helps businesses “connect to what’s next” for their industry, business and people with a real focus on providing industry-specific functionality to deliver competitive advantage.