IFS ERP Support Done Right: How Pro Support Delivers Assurance, Speed, and Value
- jembarber8
- 12 minutes ago
- 4 min read
For organisations running IFS, it’s the system of record for everything from Finance and Supply Chain to Asset Management and Service. When IFS runs smoothly, teams move faster and leaders make better decisions. When it doesn’t, productivity stalls, costs rise, and risks accumulate.
Pro Support is designed for organisations that rely on mission-critical processes on IFS and need to minimise disruption while maintaining operational continuity. It is ideal for businesses with limited internal 3rd Line capacity or those seeking to avoid a fragmented model spread across multiple vendors. With a focus on transparency and measurable value, Pro Support offers predictable support costs to ensure financial clarity.
Why IFS Support Is Harder Than It Looks
IFS environments are complex and deeply embedded in your operating model. Even well-run teams can struggle with:
Slow issue resolution when tickets bounce between internal teams, partners, and IFS.
Gaps in product expertise, especially around tricky module interactions or customisations.
Risk during upgrades, patches, and lifecycle changes, whether you’re on IFS Cloud or an older footprint.
Fragmented communication and visibility, making it hard to track progress and hold owners accountable.
Competing priorities, where urgent incidents derail strategic improvements.
These challenges are solvable only with the right support model and the right expertise.
The Problem with Traditional ERP Support
Most support arrangements are often reactive, siloed, and lack transparency. They tend to prioritise closing tickets over safeguarding broader outcomes, leaving you vulnerable in critical situations. For instance, when a priority incident arises that requires expert-led escalation across multiple IFS areas, or when unexpected regressions or performance impacts emerge during a maintenance window, such reactive support falls short.
Similarly, when a vendor change necessitates swift, coordinated handling with IFS to identify the root cause, or when you seek predictable costs for fixes and small enhancements rather than open-ended time-and-materials billing, traditional approaches to support fail to meet your needs.
What you truly deserve is a proactive support partner who can cut through the noise and deliver clarity fast. By moving beyond outdated support methods and focusing on outcomes rather than tickets, the right partner can empower you with tailored solutions, greater predictability, and seamless coordination, ensuring your business stays protected and operates with confidence.
Introducing Pro Support: One Service. Full Coverage. From Legacy to Cloud.
Pro Support is a 3rd Line support and escalation service designed specifically for IFS customers. It blends deep product expertise, clear accountability, and smart tooling to keep your environment healthy and your teams productive.
Here’s how it works:
Expert-led escalation: Senior IFS specialists lead root-cause analysis and fix paths for priority incidents, complex defects, and performance issues.
Bundled expert hours: Predictable blocks you can use for consultancy, enhancements, data corrections, and preventive improvements; without procurement friction.
Coordination with IFS: We handle vendor interactions and drive outcomes. Peer-to-peer technical coordination reduces your overhead and can achieve faster resolution.
Operational transparency via the Service Portal: Full visibility from intake to closure so stakeholders see what’s happening and when.
Accelerated change enablement: We reduce risk around upgrades, patches, and lifecycle milestones with structured planning, impact assessment, and aftercare.
Built-in efficiency tooling: Our use of the KaiBridge suite underpins delivery quality and speed, helping us keep costs low without compromising outcomes.
And because not every customer is on the latest release, Pro Support includes Legacy Care which is tailored support for older IFS footprints, where staying stable is the priority, but improvements still matter.
Partnership Made Easy
Onboarding & Environment Review
We map your IFS landscape (modules, integrations, customisations), review current pain points, and align SLAs and communication channels.
Run & Resolve
Tickets flow through the Service Portal with clear categorisation, ownership, and priorities. We apply expert-led triage and escalate to IFS where needed.
Improve & Prevent
Use bundled hours for fixes, tuning, backlog reductions, and enhancements that unlock efficiency. We surface insights and recommendations regularly.
Plan & Assure
For upgrades, patches, and lifecycle changes, we coordinate plans, execute readiness checks, and provide structured aftercare.
Outcomes, Not Just Activities
With Pro Support, organisations typically see:
Reduced downtime and faster MTTR
Expert triage, clear ownership, and rapid escalation eliminate ticket-bouncing that slows resolution.
Predictable cost and measurable value
Bundled hours let you plan fixes and upgrades without surprise spend. We track value delivered, not just time consumed.
Confidence during upgrades and lifecycle changes
Structured readiness checks, dependency mapping, and post-release monitoring reduce risk and keep business stakeholders reassured.
Operational clarity and accountability
The service portal provides end-to-end transparency so leaders can see trends, blockers, and performance against SLAs.
Momentum for continuous improvement
We don’t just “restore service”, we identify patterns, recommend remediations, and help you chip away at recurring issues.
Pro Support Fits in Your Wider Strategy
Pro Support stands on its own and it also integrates seamlessly with adjacent services to give you full coverage:
Keep IFS secure, supported, feature-ready, and up to date, without the ticket noise. Pro Support underpins assurance with deep technical capacity when needed.
Flexible and Sovereign Hosting
Managed infrastructure that scales with business demand. Built for performance, resilience, security, and cost control.
Your data holds the answers and Ascend Insights & Analytics brings it together. We unify your information into clear, actionable insights so you can utilise it with confidence and precision
Together, these services create a coherent operating model for IFS: stable, transparent, and continuously improving.
If you’re ready to move from reactive firefighting to proactive assurance, Pro Support is designed for you.
Pro Support
One Service. Full Coverage. From Legacy to Cloud.
Book a consultation to explore your environment, current challenges, and where Pro Support can deliver the biggest impact.
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