Why Change Management Is Crucial for Technology Projects - Today More Than Ever

jembarber8
Aug 26
2 min read

Updated: Aug 27

Change management used to be that “soft” subject lingering on the sidelines of technology projects. But today, as digital transformation accelerates and every IFS implementation impacts not just systems but people, effective change management sits firmly at centre stage.

At DNASTREAM, we’ve seen firsthand how companies investing in organisational change alongside technical rollout are the ones who realise lasting success. Not just a completed go-live, but real, measurable business value.

Why Do So Many Technology Projects Falter?

As quotes by the 2023 Prosci Research Hub ©, having ineffective change management on technology-enabled programmes results in only a 13% chance of business objectives being achieved. The reason is rarely the technology itself. Instead, the stumbling block is human behaviour - how (and whether) people actually adopt new ways of working.

People and organisations tend to resist change by default. “That’s how we do things here” often becomes an invisible barrier long after the technical solution is ready. Overcoming this inertia isn’t just about communication - it’s about building confidence, reducing anxiety, and providing answers that resonate with end-users, managers, and leadership alike.

Putting People at the Heart of Change

Successful technology projects don’t just change systems; they change the way people work. Whether it’s rolling out a new ERP module, deploying a mobile app, or reimagining business processes, every project involves shifts in behaviour and workflow.

Our change management approach at DNASTREAM integrates seamlessly with project delivery. We help:

Identify and understand the broader impacts of change across the business
Engage stakeholders at every level, driving buy-in and reducing resistance
Address unique barriers - past failures, budget constraints, and lack of skills - head-on
Align communication and training to actual user needs, not just theoretical models

Demonstrating Value - From Pitch to Adoption

Our Change Lead, Noel, puts it best: “Change management is a cornerstone of sustainable business value. For IFS customers, managing the people-side of transformation builds confidence, smooths implementation, and maximises long-term ROI.”

By showcasing change management during pitches and customer engagements, we give our clients assurance that DNASTREAM understands transformation in its entirety - not just technical deployment, but the cultural and operational shifts that drive success.

Why DNASTREAM and IFS?

With IFS placing increasing emphasis on outcome-driven engagements, DNASTREAM’s commitment to change management is a proven differentiator. Collaborating with experienced partners, we’ve developed proven methodologies that address industry-specific adoption barriers, empower teams, and deliver measurable business results.

Looking Ahead: Change Management in a Post-Digital World

As AI, automation, and cloud solutions continue to reshape the enterprise landscape, change management becomes even more critical. Projects are faster, broader, and touch more people than ever before. The organisations that thrive will be those who make change management a top priority from the start of every technology journey.

Is your business ready to unlock the full potential of its next transformation?

Let’s talk about how DNASTREAM’s change management expertise can help you achieve smoother adoption, greater user engagement, and sustained business value from your IFS investment.